Outsource Customer Service

Outsource Customer Service

Outsource Customer Service

Outsource Customer Service

Outsource Customer Service

Outsource Customer Service

Outsource customer service with virtual assistants to handle inquiries, resolve issues, and delight customers. Remote customer service VAs from the Philippines, India, and Latin America deliver email support, live chat, and phone assistance at competitive rates. Enhance customer satisfaction with virtual assistants experienced in problem-solving, empathy, and multi-channel communication.

Outsource customer service with virtual assistants to handle inquiries, resolve issues, and delight customers. Remote customer service VAs from the Philippines, India, and Latin America deliver email support, live chat, and phone assistance at competitive rates. Enhance customer satisfaction with virtual assistants experienced in problem-solving, empathy, and multi-channel communication.

Outsource customer service with virtual assistants to handle inquiries, resolve issues, and delight customers. Remote customer service VAs from the Philippines, India, and Latin America deliver email support, live chat, and phone assistance at competitive rates. Enhance customer satisfaction with virtual assistants experienced in problem-solving, empathy, and multi-channel communication.

Photo of luxury living room
Photo of luxury living room
Photo of luxury living room
Photo of luxury living room
Photo of luxury living room

What Tasks Can Customer Service VAs Do?

What Tasks Can Customer Service VAs Do?

Overseas customer service virtual assistants serve as the frontline of your customer experience across all communication channels. They respond to customer inquiries via email, chat, and phone with helpful solutions, resolve customer complaints and issues with patience and empathy, process returns, refunds, and account changes, and escalate complex situations appropriately. Remote customer service VAs combine product knowledge with interpersonal skills, turn frustrated customers into satisfied advocates through attentive service, and deliver the consistent, professional support that builds customer loyalty, generates positive reviews, and reduces churn through every interaction.

Overseas customer service virtual assistants serve as the frontline of your customer experience across all communication channels. They respond to customer inquiries via email, chat, and phone with helpful solutions, resolve customer complaints and issues with patience and empathy, process returns, refunds, and account changes, and escalate complex situations appropriately. Remote customer service VAs combine product knowledge with interpersonal skills, turn frustrated customers into satisfied advocates through attentive service, and deliver the consistent, professional support that builds customer loyalty, generates positive reviews, and reduces churn through every interaction.

Multi-Channel Customer Support

Provide customer support via email, chat, and phone, respond to inquiries across all channels, maintain consistent service quality, manage multiple communication platforms, switch between channels seamlessly, and deliver omnichannel support.

Issue Resolution & Problem-Solving

Resolve customer issues and complaints effectively, troubleshoot problems and find solutions, research answers to customer questions, coordinate with internal teams on resolutions, follow up to ensure satisfaction, and turn problems into positive experiences.

Product & Service Knowledge

Maintain deep knowledge of products and services, answer detailed product questions, provide usage guidance and tips, stay updated on product changes, understand features and benefits, and educate customers effectively.

Returns, Refunds & Account Management

Process returns and refund requests, handle exchanges and cancellations, update customer account information, manage subscriptions and billing, coordinate with fulfillment teams, and ensure smooth transaction handling.

Customer Empathy & De-Escalation

Practice empathy and active listening with customers, de-escalate frustrated or angry customers, remain calm under pressure, validate customer concerns, build rapport and trust, and maintain professional composure.

Customer Satisfaction & Feedback

Ensure customer satisfaction with every interaction, gather customer feedback and insights, identify improvement opportunities, track satisfaction metrics, maintain positive customer relationships, and support retention efforts.

Our Simple Process for Outsourcing Customer Service VAs

Our multi step hiring process removes the heavy lifting while ensuring you only meet fully vetted, high quality candidates. From role definition to final hire, we handle everything so you can hire confidently and fast.

Define Role

We work with you to understand your company culture, values, and exact role requirements.

Search & Screen

Jobs are distributed across multiple channels and pipelines, plus manual headhunting. We use Ai to screen tens of thousands of resumes monthly, then manually shortlist candidates, conduct interviews, and verify education, skills, and backgrounds.

You Meet Them

We present the top 3-5 finalists, complete with resumes, video intros, skill summaries, and salary expectations. We also handle scheduling and interview coordination.

They’re Hired

Once you choose your candidate, we assist with contracts, payroll setup, compliance guidance, and onboarding. All backed by our 6-month free replacement guarantee.

Our Simple Process for Outsourcing Customer Service VAs

Our multi step hiring process removes the heavy lifting while ensuring you only meet fully vetted, high quality candidates. From role definition to final hire, we handle everything so you can hire confidently and fast.

Define Role

We work with you to understand your company culture, values, and exact role requirements.

Search & Screen

Jobs are distributed across multiple channels and pipelines, plus manual headhunting. We use Ai to screen tens of thousands of resumes monthly, then manually shortlist candidates, conduct interviews, and verify education, skills, and backgrounds.

You Meet Them

We present the top 3-5 finalists, complete with resumes, video intros, skill summaries, and salary expectations. We also handle scheduling and interview coordination.

They’re Hired

Once you choose your candidate, we assist with contracts, payroll setup, compliance guidance, and onboarding. All backed by our 6-month free replacement guarantee.

Our Simple Process for Outsourcing Customer Service VAs

Our multi step hiring process removes the heavy lifting while ensuring you only meet fully vetted, high quality candidates. From role definition to final hire, we handle everything so you can hire confidently and fast.

Define Role

We work with you to understand your company culture, values, and exact role requirements.

Search & Screen

Jobs are distributed across multiple channels and pipelines, plus manual headhunting. We use Ai to screen tens of thousands of resumes monthly, then manually shortlist candidates, conduct interviews, and verify education, skills, and backgrounds.

You Meet Them

We present the top 3-5 finalists, complete with resumes, video intros, skill summaries, and salary expectations. We also handle scheduling and interview coordination.

They’re Hired

Once you choose your candidate, we assist with contracts, payroll setup, compliance guidance, and onboarding. All backed by our 6-month free replacement guarantee.

Our Simple Process for Outsourcing Customer Service VAs

Our multi step hiring process removes the heavy lifting while ensuring you only meet fully vetted, high quality candidates. From role definition to final hire, we handle everything so you can hire confidently and fast.

Define Role

We work with you to understand your company culture, values, and exact role requirements.

Search & Screen

Jobs are distributed across multiple channels and pipelines, plus manual headhunting. We use Ai to screen tens of thousands of resumes monthly, then manually shortlist candidates, conduct interviews, and verify education, skills, and backgrounds.

You Meet Them

We present the top 3-5 finalists, complete with resumes, video intros, skill summaries, and salary expectations. We also handle scheduling and interview coordination.

They’re Hired

Once you choose your candidate, we assist with contracts, payroll setup, compliance guidance, and onboarding. All backed by our 6-month free replacement guarantee.

Why Remote Customer Service Virtual Assistants Work

Why Remote Customer Service Virtual Assistants Work

Why Remote Customer Service Virtual Assistants Work

Virtual assistants succeed by blending language fluency, cultural alignment, and hands on experience. This makes it easy for businesses to scale operations without sacrificing quality.

Virtual assistants succeed by blending language fluency, cultural alignment, and hands on experience. This makes it easy for businesses to scale operations without sacrificing quality.

English Fluency

English Fluency

From AI screening to background checks and skills assessments, every step is covered.

Extensive Experience

Extensive Experience

Skilled professionals across industries and tools, ready to contribute from day one.

Cultural Compatibility

Cultural Compatibility

Alignment with Western work culture for smooth collaboration.

College Educated

College Educated

Alignment with Western work culture for smooth collaboration.

Bilingual Talent

Bilingual Talent

Alignment with Western work culture for smooth collaboration.

Why Choose Globaltize to Outsource Customer Service Virtual Assistants
Why Choose Globaltize to Outsource Customer Service Virtual Assistants
Why Choose Globaltize to Outsource Customer Service Virtual Assistants

Global talent is everywhere, that’s why the biggest brands in the world rely on it. It’s not just about lowering payroll costs, it’s about accessing incredible talent globally.

Dedicated HR Manager

A dedicated HR Manager and seasoned recruiters guiding you through every step.

Custom Search
From Scratch

Every role is a 1-of-1 search built specifically for your business.

Complete
Candidate Profiles

Finalists include resumes, video intros, portfolios, interview notes, and salary data.

Candidate
Communication Managed

We handle all outreach, scheduling, and follow-ups so you don’t waste time.

Compliance & Payroll Guidance

We provide IRS-compliant tax forms, international offer templates, and payroll setup consultations.

Trusted Brand Recognition

Our presence across LATAM and Southeast Asia helps us attract top candidates faster.

Post-Hire Support

Ongoing check-ins to ensure performance and fit.

6-Month Free
Replacement Guarantee

6-Month Free Replacement Guarantee If a hire doesn’t work out, we’ll replace them at no cost.

your team’s productivity

reduce time-to-hire by over 50%

your team’s productivity

reduce time-to-hire by over 50%

your team’s productivity

reduce time-to-hire by over 50%

Save Time

Save Time

Our recruiters will quickly find you the top 1% of talent, completely hands-off.

Our recruiters will quickly find you the top 1% of talent, completely hands-off.

Save Money

Save Money

Reduce hiring costs and salaries by up to 80%.

Reduce hiring costs and salaries by up to 80%.

Drive Outcomes

Drive Outcomes

Hire the best candidate first time with our curated shortlists and in-depth profiles

Hire the best candidate first time with our curated shortlists and in-depth profiles

See Results

See Results

Experience the benefits of a remote Latin American team

Experience the benefits of a remote Latin American team

Regions Guide When Hiring a Medical Virtual Assistant

Learn the benefits, challenges, and opportunities of hiring talent across Latin America, Southeast Asia, South Africa, and locally. Explore each region’s strengths, cultural fit, and average costs.

Regions Guide When Hiring a Medical Virtual Assistant

Learn the benefits, challenges, and opportunities of hiring talent across Latin America, Southeast Asia, South Africa, and locally. Explore each region’s strengths, cultural fit, and average costs.

Regions Guide When Hiring a Medical Virtual Assistant

Learn the benefits, challenges, and opportunities of hiring talent across Latin America, Southeast Asia, South Africa, and locally. Explore each region’s strengths, cultural fit, and average costs.

Regions Guide When Hiring a Medical Virtual Assistant

Learn the benefits, challenges, and opportunities of hiring talent across Latin America, Southeast Asia, South Africa, and locally. Explore each region’s strengths, cultural fit, and average costs.

Hundreds of Happy Clients at Globaltize

Globaltize is proud to serve a variety of business types in various industries. Don’t just take our word for it! Check out some of our testimonials below based on clients past experiences..

Hundreds of Happy Clients at Globaltize

Globaltize is proud to serve a variety of business types in various industries. Don’t just take our word for it! Check out some of our testimonials below based on clients past experiences..

Hundreds of Happy Clients at Globaltize

Globaltize is proud to serve a variety of business types in various industries. Don’t just take our word for it! Check out some of our testimonials below based on clients past experiences..

Hundreds of Happy Clients at Globaltize

Globaltize is proud to serve a variety of business types in various industries. Don’t just take our word for it! Check out some of our testimonials below based on clients past experiences..

FAQs When Hiring Overseas

How quickly can we get started and what's the typical timeline?

What are your fees and pricing structure as well as candidate rates?

Our recruitment fee is a one-time payment of 35% of the candidate’s first-year salary, due only after a successful hire, with a refundable $500 deposit to start the search. All hires come with a 6-month guarantee and free replacement if needed. Candidate rates vary by role and region, with back-end roles averaging $6-8/hr, mid-level $8-12/hr, and technical $10-15+/hr. We’ll give you exact recommendations and help negotiate rates, but you always make the final offer.

What countries do you recruit from and what are the timezone considerations?

Are the workers employees or contractors, and how does the legal structure work?

What skill levels and experience do your candidates have?

What is their English proficiency and do they have an accent?

What happens if someone doesn't work out and what's your replacement guarantee?

What positions and roles do you typically fill?

How do you screen and vet candidates?

How are the workers managed day to day?

FAQs When Hiring Overseas

How quickly can we get started and what's the typical timeline?

What are your fees and pricing structure as well as candidate rates?

Our recruitment fee is a one-time payment of 35% of the candidate’s first-year salary, due only after a successful hire, with a refundable $500 deposit to start the search. All hires come with a 6-month guarantee and free replacement if needed. Candidate rates vary by role and region, with back-end roles averaging $6-8/hr, mid-level $8-12/hr, and technical $10-15+/hr. We’ll give you exact recommendations and help negotiate rates, but you always make the final offer.

What countries do you recruit from and what are the timezone considerations?

Are the workers employees or contractors, and how does the legal structure work?

What skill levels and experience do your candidates have?

What is their English proficiency and do they have an accent?

What happens if someone doesn't work out and what's your replacement guarantee?

What positions and roles do you typically fill?

How do you screen and vet candidates?

How are the workers managed day to day?

FAQs When Hiring Overseas

How quickly can we get started and what's the typical timeline?

What are your fees and pricing structure as well as candidate rates?

Our recruitment fee is a one-time payment of 35% of the candidate’s first-year salary, due only after a successful hire, with a refundable $500 deposit to start the search. All hires come with a 6-month guarantee and free replacement if needed. Candidate rates vary by role and region, with back-end roles averaging $6-8/hr, mid-level $8-12/hr, and technical $10-15+/hr. We’ll give you exact recommendations and help negotiate rates, but you always make the final offer.

What countries do you recruit from and what are the timezone considerations?

Are the workers employees or contractors, and how does the legal structure work?

What skill levels and experience do your candidates have?

What is their English proficiency and do they have an accent?

What happens if someone doesn't work out and what's your replacement guarantee?

What positions and roles do you typically fill?

How do you screen and vet candidates?

How are the workers managed day to day?

FAQs When Hiring Overseas

How quickly can we get started and what's the typical timeline?

What are your fees and pricing structure as well as candidate rates?

Our recruitment fee is a one-time payment of 35% of the candidate’s first-year salary, due only after a successful hire, with a refundable $500 deposit to start the search. All hires come with a 6-month guarantee and free replacement if needed. Candidate rates vary by role and region, with back-end roles averaging $6-8/hr, mid-level $8-12/hr, and technical $10-15+/hr. We’ll give you exact recommendations and help negotiate rates, but you always make the final offer.

What countries do you recruit from and what are the timezone considerations?

Are the workers employees or contractors, and how does the legal structure work?

What skill levels and experience do your candidates have?

What is their English proficiency and do they have an accent?

What happens if someone doesn't work out and what's your replacement guarantee?

What positions and roles do you typically fill?

How do you screen and vet candidates?

How are the workers managed day to day?

Our Promise When Hiring a Medical Virtual Assistant

Our Promise When Hiring a Medical Virtual Assistant

Our Promise When Hiring a Medical Virtual Assistant

Top-Tier Talent,

Hassle Free

We manage sourcing, screening, and vetting so you only meet the best.

Flexible Hiring Solutions

Hire part-time, full-time, or on a project basis.

100% Satisfaction Guarantee

Not satisfied? We’ll replace your hire at no cost.

Build Your Global Dream Team in

3 Simple Steps

Recruitment, global payments, and tracking all taken care of for you, so you can focus on what you do best.

1

Recruit Your Global Talent

We’ll source and present the top candidates ready to join your team, completely done for you and ready to be hired.

2

Pay & Track Them Seamlessly

Once hired, onboard them with our all-in-one contractor management software that handles global payments, compliance, and time tracking in a single platform.

3

Do What You Do Best

With your new hires, along with payments and tracking handled, you can now focus on scaling your business and growing your team doing what you do best.

Build Your Global Dream Team in

3 Simple Steps

Recruitment, global payments, and tracking all taken care of for you, so you can focus on what you do best.

1

Recruit Your Global Talent

We’ll source and present the top candidates ready to join your team, completely done for you and ready to be hired.

2

Pay & Track Them Seamlessly

Once hired, onboard them with our all-in-one contractor management software that handles global payments, compliance, and time tracking in a single platform.

3

Do What You Do Best

With your new hires, along with payments and tracking handled, you can now focus on scaling your business and growing your team doing what you do best.

Build Your Global Dream Team in

3 Simple Steps

Recruitment, global payments, and tracking all taken care of for you, so you can focus on what you do best.

1

Recruit Your Global Talent

We’ll source and present the top candidates ready to join your team, completely done for you and ready to be hired.

2

Pay & Track Them Seamlessly

Once hired, onboard them with our all-in-one contractor management software that handles global payments, compliance, and time tracking in a single platform.

3

Do What You Do Best

With your new hires, along with payments and tracking handled, you can now focus on scaling your business and growing your team doing what you do best.

Build Your Global Dream Team in 3 Simple Steps

Recruitment, global payments, and tracking all taken care of for you, so you can focus on what you do best.

1

Recruit Your Global Talent

We’ll source and present the top candidates ready to join your team, completely done for you and ready to be hired.

2

Pay & Track Them Seamlessly

Once hired, onboard them with our all-in-one contractor management software that handles global payments, compliance, and time tracking in a single platform.

3

Do What You Do Best

With your new hires, along with payments and tracking handled, you can now focus on scaling your business and growing your team doing what you do best.